WEBSITE TERMS AND CONDITIONS

Last updated: 2026-07-01. 

IMPORTANT NOTICE: THESE WEBSITE TERMS AND CONDITIONS ARE SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS. PLEASE READ THEM CAREFULLY. IF YOU DO NOT AGREE WITH THE ARBITRATION PROVISIONS AND CLASS ACTION WAIVER CONTAINED HEREIN, PLEASE DO NOT USE THE WEBSITE OR ANY PART OF IT.

These terms and conditions (the “Website Terms and Conditions”) are a legally binding agreement between you and CAIDO LABS INC. (“Caido”), and you agree to be bound by these Website Terms and Conditions when you are visiting and/or using the website www.caido.io (the “Website”) as a Website visitor without being logged in to a Caido account. If you have been provided with a valid account by Caido to access Caido’s software applications, platforms, plugins developed by Caido, tools and related components made available by Caido (the “Caido Software”), the Terms and Conditions related to the Caido Software will instead govern your visit and use of the Caido Software.

These Website Terms and Conditions should be read in conjunction with our privacy policy (the “Privacy Policy”), as both documents govern your use of the Website. If you have not done so already, please also review our Privacy Policy. IF YOU DO NOT AGREE WITH ANY PART OF THESE WEBSITE TERMS AND CONDITIONS OR THE PRIVACY POLICY, PLEASE DO NOT USE THE WEBSITE.

The Website is intended for persons who have reached the age of majority in their jurisdiction of residence. If you are under the legal age of majority in your jurisdiction of residence, your parent or legal guardian must consent to these Website Terms and Conditions on your behalf before you may access or use the Website. 

General Code of Conduct for Use of the Website

By visiting and/or using the Website, you agree to:

• Not use the Website in any manner that violates these Website Terms and Conditions, or that violates any intellectual property rights of Caido or of any third party;
• Not use the Website in any manner to propagate spam, including, but not limited to, unsolicited advertising or bulk electronic mail or messages, including to link to a spam or phishing website;
• Not use the Website in any manner to propagate software viruses, Trojan horses, worms, or any other malicious or non-malicious computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment in any form, whether belonging to Caido or a third party, or to damage or obtain unauthorized access to any system, data, or other information (whether personal information or not) of Caido, other users of the Website, or any other third party;
• Not take any action that imposes or may impose (as determined by Caido in its sole discretion) an unreasonable or disproportionately large load on Caido’s (or its third-party providers’) infrastructures;
• Not interfere or attempt to interfere with the proper functioning of the Website or any activities conducted on the Website;
• Not bypass any measures Caido may use to prevent or restrict access to the Website or any element thereof;
• Not use manual or automated software, devices, or other processes to crawl, spider or scrape any page of the Website;
• Not harvest or scrape any content from the Website in an unreasonable manner;
• Use the Website in good faith, and in compliance with all applicable local, provincial, national, and international laws; and
• Not harass anyone in any manner or form through the Website, including the use of obscene or abusive language in chat or emails to Caido technical support or customer service. Identity theft, including impersonating our employees, hosts, representatives, or other members of or visitors to the Website, is prohibited. You are not permitted to upload, disseminate, share, transmit, or otherwise publish documents or messages on the Website that are of a defamatory, obscene, threatening, or abusive nature, which could undermine the privacy or damage the integrity or reputation of others, or that are otherwise unlawful or inappropriate, or constitute or encourage a criminal offence.

Content on the Website

The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website. Although reasonable efforts are made to update the information on the Website, Caido makes no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.

The Website may include information and materials uploaded by other users of the Website. This information and these materials have not been verified or approved by Caido. The views expressed by other users on the Website do not represent the views or values of Caido.

External Links

From time to time, Caido may provide links to other websites or services. Those links are provided for convenience only. Caido does not control, endorse or approve those third-party websites, services or resources, or any content, products, services, policies or practices made available through them. You access and use third-party websites, services and resources at your own risk. Caido is not responsible for any loss, damage, claim, virus, malware, privacy issue or other harm arising from or relating to your access to or use of any third-party website, service or resource. Caido does not take responsibility for your use of those other websites or services or protection of your privacy (including collection of your personal information) on those other websites or services. You should review the applicable terms and privacy policies of any third-party website or service that you visit.

Caido does not make any claim, representation or warranty whatsoever about the content of those websites to which Caido links, or any products or services available through those websites or the third parties operating those websites. Accordingly, you agree that Caido will not be responsible or liable in any way for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in any website linked from the Website. 

In no way will Caido be held responsible for any damages, direct or indirect, pecuniary or non-pecuniary: (1) for your use of websites or other services that may be linked to the Website or the information thereon; (2) for any virus, Trojan horse, worm, or other similar destructive file received as a result of your use of third-party websites or services; (3) caused by or in connection with, your use of or reliance on any content, or products or services (whether free or for purchase) available on or through any linked-to website or service; or (4) for the actions of the operators of any such website or service. 

Copyright and Intellectual Property Rights

The content, arrangement and layout of the Website, including but not limited to the trademarks, photos, logos, videos, audio, images, texts (in the form of plain text, HTML, or PDFs) and computer code are proprietary to Caido, either owned or under license, and may not be copied, imitated, reproduced, displayed, distributed, transmitted, decompiled or otherwise used without the express permission of Caido, or as permitted by the functionality of the Website or these Website Terms and Conditions. Any unauthorized use of the content, arrangement or layout of the Website, computer code, images, logos, videos, audio or trademarks found on the Website or any derivative works thereof may violate civil or criminal laws, including but not limited to intellectual property laws, and Caido may take action accordingly.

The restrictions in this section apply equally to any third-party content, materials, trademarks, logos, software, or other intellectual property made available on or through the Website. Nothing in these Website Terms and Conditions grants you any right, title, or interest in or to such third-party intellectual property.

If you choose to submit to Caido any ideas, suggestions, documents, or proposals through any communication channel for improvements to the Website (collectively, “Feedback”), you irrevocably assign to Caido all rights, title, and interest therein, and hereby waive all moral rights in favour of Caido. Caido may use the Feedback freely and without restriction, without any obligation to compensate you. You agree to provide reasonable assistance necessary to enable Caido to protect its rights in the Feedback. You are responsible for the Feedback you submit, including its legality, accuracy and non-infringement of third-party rights.

Interruption of Service

From time to time, the Website may be unavailable for brief periods of time for maintenance and/or modifications to the Website. While Caido will endeavour to make this unavailability as brief as possible, Caido shall not be held responsible for any losses or damages, pecuniary or non-pecuniary, resulting from the interruption of the normal functioning of the Website, and disclaims any responsibility thereto.

Termination of the Website and the Website Terms and Conditions

You agree that Caido, in its sole discretion, with or without cause, has the right (but not the obligation) to block your IP address or otherwise terminate your access to or use of the Website (or any part thereof), immediately and without notice, for any reason, including, without limitation, if Caido believes that you have acted inconsistently with the letter or spirit of the Website Terms and Conditions or the Privacy Policy.

Caido may also, in its sole discretion and at any time, discontinue providing the Website, or any part thereof, with or without notice. You agree that Caido shall not be liable to you or any third party for any losses or damages, pecuniary or non-pecuniary, resulting from termination of your access to the Website, or from Caido’s termination of the Website or any part thereof.

Termination of the Website or your access to the Website shall terminate these Website Terms and Conditions and the Privacy Policy between you and Caido. All provisions that by their nature should survive termination of these Website Terms and Conditions shall survive termination, including without limitation, intellectual property, disclaimers, limitations of liability, indemnification, governing law and dispute resolution provisions.

Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE, THE INFORMATION THEREON (WHETHER PROVIDED BY CAIDO OR THIRD PARTIES) OR ANY ACTIVITY ARISING FROM YOUR USE OF THE WEBSITE OR THE INFORMATION THEREON OR THE MATERIALS DOWNLOADED THEREFROM IS AT YOUR SOLE RISK. THE WEBSITE, ANY MATERIALS DOWNLOADED THEREFROM, OR ANY THIRD-PARTY MATERIALS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, CAIDO AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS AND SUBCONTRACTORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE AND NON-INFRINGEMENT; WARRANTIES THAT THE WEBSITE, THE INFORMATION THEREON OR ANY MATERIALS DOWNLOADED THEREFROM, AND ANY THIRD-PARTY MATERIALS, WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, ACCURATE, RELIABLE, AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS, ERRORS OR OMISSIONS WILL BE CORRECTED; WARRANTIES THAT ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS; AND THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD, STREAM OR ACCESS OF ANY MATERIAL OBTAINED THROUGH THE USE OF THE WEBSITE OR ANY OTHER FUNCTIONALITIES OF THE WEBSITE, OR LOSSES OR DAMAGES (FINANCIAL OR OTHERWISE) RESULTING FROM (I) YOUR USE OF THE WEBSITE, THE INFORMATION THEREON, ANY MATERIALS DOWNLOADED THEREFROM, OR (II) ANY ACTIVITY ARISING FROM THE USE OF THE WEBSITE, THE INFORMATION THEREON OR ANY MATERIALS DOWNLOADED THEREFROM.

Limitation of Liability

CAIDO SHALL NOT BE LIABLE AND ASSUMES NO RESPONSIBILITY FOR ANY LOSS OR DAMAGES ARISING FROM OR IN RELATION TO THE INFORMATION ON THE WEBSITE OR DOWNLOADED THEREFROM, THE USE OF THE WEBSITE, ACTIVITIES ARISING FROM YOUR USE OF THE WEBSITE, OR ANY THIRD-PARTY MATERIALS ON THE WEBSITE. 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CAIDO, ITS AFFILIATES AND OTHER RELATED ENTITIES, ITS LICENSORS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, OWNERS, PARTNERS, PARTNERSHIPS, PRINCIPALS, EMPLOYEES, SERVANTS, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS AND SUBCONTRACTORS BE LIABLE FOR ANY DAMAGE WHATSOEVER, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, EXTRAORDINARY, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR PROFITS, SAVINGS, GOODWILL OR OTHER INTANGIBLE LOSSES, LOST OR DAMAGED DATA, LOSS OF USE, BUSINESS INTERRUPTION OR ANY OTHER PECUNIARY LOSS), ARISING OUT OF OR RELATING TO THE WEBSITE OR YOUR USE, MISUSE OR INABILITY TO USE THE WEBSITE, EVEN IF CAIDO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY WILL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR UNDER ANY OTHER LEGAL THEORY.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, CAIDO WILL NOT BE LIABLE TO ANY VISITOR OF THE WEBSITE FOR MORE THAN CAN$100.00. THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO CAIDO’S LIABILITY FOR (i) DEATH OR PERSONAL INJURY CAUSED BY CAIDO’S NEGLIGENCE; OR FOR (ii) ANY INJURY CAUSED BY CAIDO’S FRAUD OR FRAUDULENT MISREPRESENTATION.

Indemnification

Notwithstanding any other term of the Website Terms and Conditions or any act or failure to act by Caido or its agents or subcontractors, you agree to indemnify, defend and hold harmless each of Caido, its affiliates and other related entities, its licensors, and each of their respective officers, directors, shareholders, owners, partners, partnerships, principals, employees, servants, agents, representatives, successors, assigns and subcontractors, where applicable, from and against any and all damages, liabilities, costs and expenses (including attorneys’ fees), actions, claims or demands, arising out of (i) your use of or connection to the Website or the information thereon or information downloaded therefrom; (ii) your participation in any activities arising from the Website or the information thereon or information downloaded therefrom; (iii) your violation of, or failure to perform your obligations under the Website Terms and Conditions or the Privacy Policy; (iv) your violation of any rights of a third party, including without limitation, your violation of third-party intellectual property rights; or (v) your violation of any applicable laws.

Dispute Resolution

PLEASE READ THIS ARBITRATION AGREEMENT CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTE WITH CAIDO AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM CAIDO. THIS SECTION IS REFERENCED HERETO AS AN “ARBITRATION AGREEMENT”.

You agree that any dispute, claim, or request for relief relating in any way to your access or use of the Website or to any aspect of your relationship with Caido will be resolved by binding arbitration, rather than in court, except that (a) you may assert claims or seek relief in small claims court if your claims qualify; and (b) you or Caido may seek equitable relief in court for infringement or other misuse of its intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) and for any breach of any confidentiality and privacy obligations hereunder. This Arbitration Agreement shall apply, without limitation, to all disputes or claims and requests for relief that arose or were asserted before the effective date of these Website Terms and Conditions or any prior version of these Website Terms and Conditions. 

You agree that the seat of arbitration is Montréal and the arbitration tribunal will be composed of one (1) arbitrator chosen by Caido. Either party may commence a binding arbitration in accordance with the Code of Civil Procedure (Quebec), or other forums mutually agreed upon by the parties.

The arbitrator shall have exclusive authority to (a) determine the scope and enforceability of this Arbitration Agreement and (b) resolve any dispute related to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement including, but not limited to, any assertion that all or any part of this Arbitration Agreement to be void or voidable. The arbitrator will decide the rights and liabilities, if any, of you and Caido. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator cannot act as an amiable compositeur and will have to decide the dispute according to the rules of law. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and these Website Terms and Conditions (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Caido.

YOU AND CAIDO HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Caido are instead electing that all disputes, claims or requests for relief shall be resolved by arbitration under this Arbitration Agreement. An arbitrator can award on an individual basis the same damages and relief as a court and must follow these Website Terms and Conditions as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

ALL DISPUTES, CLAIMS, AND REQUESTS FOR RELIEF WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR COLLECTIVE BASIS, ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If a decision is issued stating that applicable law precludes enforcement of any of this section’s limitations as to a given dispute, claim or request for relief, then such aspect must be severed from the arbitration and brought into the courts located in Montréal in the Province of Quebec. All other disputes, claims or requests for relief shall be arbitrated.

Governing Law

THE TERMS AND ANY ACTION RELATED THERETO WILL BE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE PROVINCE OF QUEBEC, CONSISTENT WITH THE CODE OF CIVIL PROCEDURE (QUEBEC), AND THE FEDERAL LAWS OF CANADA APPLICABLE THEREIN WITHOUT REGARD TO ITS CONFLICT OF LAW PROVISIONS OR THE CONFLICT OF LAW PROVISIONS OF ANY OTHER JURISDICTION. THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS DOES NOT APPLY TO THESE WEBSITE TERMS AND CONDITIONS.

Changes to these Website Terms and Conditions

Caido may change these Website Terms and Conditions at any time. Caido encourages you to periodically review this page to stay informed of updates. If Caido makes any changes, Caido will change the Last Updated date above.

Any modifications to these Website Terms and Conditions will be effective upon our posting of the new terms and/or upon the implementation of the changes to the Website (or as otherwise indicated at the time of posting). In all cases, your continued use of the Website after the posting of any modified Website Terms and Conditions indicates your acceptance of the terms of the modified Website Terms and Conditions.

Changes to the Website

The Website may be updated and amended from time to time to reflect changes to Caido’s products and business priorities. Caido does not guarantee that the Website, or any content on it, will always be available or be uninterrupted.

Miscellaneous Provisions

The Website Terms and Conditions constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by Caido of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Caido shall not be liable for any failure to perform its obligations under these Website Terms and Conditions where such failure results from any cause beyond Caido’s reasonable control, including, but not limited to, mechanical, electronic or communications failure or degradation. 

If any provision of the Website Terms and Conditions or the Privacy Policy is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Website Terms and Conditions or the Privacy Policy, as the case may be, shall remain in full force and effect.

The section titles in the Website Terms and Conditions and the Privacy Policy are for convenience only and have no legal or contractual effect.

Contact Us

If you have any questions or comments about these Website Terms and Conditions, please do not hesitate to contact us at info@caido.io.